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Public Notices

Notices

The Notices page allows you to create, view, and manage public notices for communication with the community.

Location

Found under the Resources section in the side navigation bar

Objectives

  • Primary Goal: Provide a platform for announcing important information quickly and efficiently to the community
  • User Benefits: Enables effective communication of updates, alerts, and announcements, keeping the community informed and engaged

Key Features

  1. Notice Creation

    • Create from scratch
    • Use templates for consistency
    • Rich text editing

  2. Status Management

    • Published/Unpublished control
    • Schedule publication
    • Set expiration dates

  3. Notice Organization

    • Live notices dashboard
    • Draft notices section
    • Past notices archive

  4. Subscriber Integration

    • Link to subscriber categories
    • Individual notice subscribers
    • Notification capabilities

Tips and Tricks

Notice Management

  • Regular Reviews: Update draft notices weekly
  • Template Usage: Maintain consistency with templates
  • Timely Updates: Add public updates as situations change
  • Clear Titles: Use descriptive, searchable titles

Creating Notices

From Scratch

  1. Click “Create New Notice”
  2. Enter notice details:
    • Title (clear and descriptive)
    • Summary (brief overview)
    • Content (full details)
  3. Configure in Actions widget:
    • Status (Published/Unpublished)
    • Schedule (if applicable)
    • Expiration date
    • Visibility settings
  4. Click Save

From Template

  1. Click “Create from Template”
  2. Select template from dropdown
  3. Look for *** markers for customization
  4. Edit placeholders with your information
  5. Update settings as needed

Template Markers

Templates use ***text*** to indicate where customization is needed

Notice Configuration

Status Options

StatusVisibilityUse Case
Published/PublicVisible on websiteActive notices
Unpublished/PrivateInternal onlyDrafts, preparation
ScheduledFuture publicationPlanned announcements
ExpiredArchivedPast notices

Notice Components

Main Content

  • Title
  • Summary
  • Detailed description
  • Rich text formatting

Additional Elements

  • File attachments
  • Public updates
  • Subscriber categories
  • Web links

Managing Attachments

Adding Files

  1. Click + in Notice Files widget
  2. Enter file details:
    • File name
    • Description
  3. Attach file
  4. Click Save File

Supported File Types

  • PDFs (recommended)
  • Images (JPG, PNG)
  • Documents (DOC, DOCX)
  • Spreadsheets (XLS, XLSX)

Subscriber Management

Adding Subscriber Categories

  1. Toggle relevant categories in Subscribers widget
  2. Categories auto-receive updates
  3. Examples:
    • Library Updates → Library Construction Notice
    • Water Service → Service Interruption Notice

Notice-Specific Subscribers

Residents can subscribe to individual notices:

  • Appears in Notice Subscribers list
  • Receive targeted updates
  • Managed separately from categories

Notifying Subscribers

  1. Click “Create Message to Subscribers”
  2. Setup Tab:
    • Name the notification
    • Link to notice included automatically
  3. Channels Tab:
    • Compose text message
    • Write email content
  4. Schedule Tab:
    • Immediate or scheduled
  5. Click Queue Notifications

Public Updates

Adding Updates

Updates appear chronologically under the main notice:

  1. Click “Add Notice Update”
  2. Enter update text
  3. Click “Save Notice Update”

Update Behavior

Updates don’t trigger subscriber notifications automatically. Create separate notification if needed.

When to Use Updates

  • Status changes
  • Progress reports
  • Additional information
  • Corrections or clarifications

Sharing Notices

  1. Open notice details
  2. Click “Shareable Web Link”
  3. Copy link to share
  4. Link directs to agency website plugin

Integration Options

  • Link in broadcasts
  • Embed in emails
  • Share on social media
  • Include in printed materials

Notice Categories

Common Notice Types

TypePurposeDuration
Service AlertsDisruptions, maintenanceShort-term
Project UpdatesConstruction, improvementsLong-term
Community EventsMeetings, gatheringsEvent-specific
RegulatoryCompliance, requirementsPermanent
EmergencyUrgent situationsAs needed

Important Considerations

Publication Status

Notices must be set to “Published/Public” to appear on your website. Draft status keeps them internal only.

Subscriber Fatigue

Too many notice updates may cause unsubscribes. Balance frequency with importance.

Managing Existing Notices

Live Notices

  • Currently visible to public
  • Monitor for needed updates
  • Check expiration dates

Draft Notices

  • In preparation
  • Not publicly visible
  • Review regularly for publication

Past Notices

  • Expired notices
  • Historical reference
  • Access via “View Past Notices”

Viewing Past Notices

To view any notices that have expired:

  1. Navigate to the Notices page
  2. Click the “View Past Notices” button
  3. Browse through expired notices
  4. Click on any notice to view its full details and history

Past Notice Access

Past notices remain accessible for reference but are not visible on your public website

Deleting Notices

  1. Open notice details
  2. Click “Edit Notice”
  3. Click trash can icon
  4. Confirm deletion

Deletion is Permanent

Deleted notices cannot be recovered. Consider setting to expired instead.

Quick Actions

Create Notice → Create New Notice
Use Template → Create from Template
Get Link → Shareable Web Link
Notify → Create Message to Subscribers
Archive → View Past Notices

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